Get in Touch With Us
This page explains how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question is about a casino account rather than our research. We are an independent comparison and review site covering casinos not on GamStop for UK readers — we do not operate any casino, hold any player funds, or have access to anyone's account.
That distinction matters more here than on most contact pages. Most messages we receive are about withdrawals, verification or bonus terms at an offshore operator. We can explain how those processes usually work and point you to the right escalation route, but only the casino itself can act on your account.
Email us and what to include
Email is the only channel we run. Write to [email protected] and we aim to reply within two working days. Messages are read by a person, not filtered into an automated queue.
To get a useful reply first time, include:
- The page you were reading — the URL or the title, so we can check the exact claim you are querying.
- The casino name, if your question is operator-specific.
- What you have already been told by the casino's own support, if anything, and when.
- Dates — when a deposit was made, when a withdrawal was requested, when a bonus expired. UK format (23/09/2026) is fine.
- Screenshots or terms text, pasted in, where a dispute turns on wording.
Please do not send us passwords, full card numbers, copies of identity documents or bank statements. We have no reason to see them and no secure route to receive them.
What we can help with — and what we cannot
| We can help | We cannot help |
|---|---|
| Explaining wagering requirements, game contribution percentages and maximum bonus bets | Releasing a held balance or reversing a confiscated bonus |
| Correcting or updating something we have published | Speeding up KYC or source-of-funds checks at a casino |
| Describing how withdrawal limits, processing times and payment fees typically work offshore | Acting as an adjudicator in a dispute between you and an operator |
| Pointing you to a casino's complaints procedure and its licensing authority | Removing you from GAMSTOP or shortening a self-exclusion period |
| Answering questions about how we research and rank sites | Giving financial, legal or tax advice |
Commercial relationships, stated plainly
Some links on this site are commercial. If you open an account through one, Non Gamstop Casinos may earn a commission from the operator. That funds the research; it does not buy a position. Rankings and ratings are set editorially, and an operator paying us cannot have a limitation removed from its write-up. If you believe a page reads otherwise, that is exactly the kind of message worth sending — say which page and which sentence.
Advertising and affiliate enquiries from operators should go to the same address with "commercial" in the subject line. We will say no to anything conditional on editorial changes, and we do not sell placement in the ranked list on our non GamStop casino comparison.
Account questions belong with the casino first
If your issue is live — a pending withdrawal, a locked account, a bonus that did not credit — contact the operator before you contact us. Every site we cover runs its own support, usually live chat plus email, and most publish a formal complaints procedure with an escalation step to their licensing body. Three of the sites we rank, and the kind of query each tends to generate, illustrate the point.
Betmica
Betmica sits top of our list on breadth of games and the scale of its opening offer: a welcome package advertised at 570% up to £5,700 plus 270 free spins. Read that as a multi-deposit package rather than a single match — the headline figure assumes you fund the account repeatedly, and wagering applies to both the cash and the spins. The queries we see most often about sites offering packages this large concern maximum bonus bets and cashout caps, so check both in the terms before you deposit. The limitation is the same one that comes with any very high headline percentage: the amount you would need to stake to clear it is substantial, and a single bet above the permitted maximum can void the balance.
Kikibet
Kikibet earns its place for a comparable but slightly leaner structure — 350% up to £5,555 with 300 free spins — and for pairing casino play with a sportsbook, which suits readers who want one wallet across both. Where the two products share a balance, bonus funds usually cannot move freely between them, and minimum qualifying odds normally apply to any sports element. That shared-wallet complexity is the most common source of confusion in messages we get about sites like this, and it is worth a careful read of the terms rather than an email to us after the fact.
Betninja
Betninja is the more restrained option near the top: £1,000 plus 100 free spins for all new players, a flatter offer that is easier to read against a bankroll you actually intend to stake. Simpler does not mean unconditional — expiry dates, game contribution weightings and withdrawal limits still apply, and free spins typically carry their own separate wagering on winnings. Its drawback relative to the packages above is straightforward: less headroom if you were specifically looking for a large multi-deposit match.
Others in our ranking — WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — advertise offers on the same pattern, several denominated in euros or dollars rather than pounds. Where an offer is quoted in €1,000 or $2,000 terms, as at WinnerIsland and CoinPoker, ask the operator whether a GBP account is available before depositing, because currency conversion at the payment stage can quietly change what the bonus is worth.
Money questions we answer regularly
Costs and payments generate more email than any other topic, so here is the general shape of it. Taking part costs whatever you deposit — there is no fee to read this site, and no bonus on this page is free in the sense of requiring nothing from you. Every offer listed requires a qualifying deposit of your own money.
- Minimum deposits — commonly in the £10 to £20 range offshore, but bonus qualification can require more than the account minimum. Check both figures.
- Debit cards — widely accepted, though UK card issuers sometimes decline gambling transactions to sites outside Great Britain. A decline is a bank decision, not something we or the casino can override.
- Bank transfers — usually available for larger amounts, slower in both directions, and occasionally subject to intermediary fees on international payments.
- E-wallets — often the quickest withdrawal route where supported. PayPal is rarely available at casinos outside the Great Britain licensing regime, so verify rather than assume.
- Cryptocurrency — offered by several offshore operators, including poker-led sites. Network fees and price movement between deposit and withdrawal are yours to absorb.
On payouts: withdrawal processing times vary from hours to several working days, daily and monthly withdrawal limits are normal, and identity verification is requested before the first payout at almost every site. Source-of-funds checks can follow for larger sums. None of this is unusual, but none of it is something we can accelerate.
Games and sports — what our coverage spans
Our reviews look at the catalogue in the categories that actually differ between sites: slots, including progressive jackpot titles, assessed on published RTP and volatility rather than on how the lobby looks; table games such as blackjack, roulette and baccarat; live dealer rooms with human croupiers streamed in real time; and the software providers behind them, since provider mix is a reasonable proxy for whether a lobby has depth. Mobile play matters too — most readers reach these sites through a browser on a phone, and not every live table scales well to it.
Several of the operators we cover run a sportsbook alongside the casino. That is a genuinely different product: pre-match and in-play markets, accumulators, bet builders, cash-out, and esports betting on the larger titles. Sports free bets usually carry minimum qualifying odds — often around 1.50 in decimal terms — and returns typically exclude the stake. If your question is about the sportsbook rather than the casino, say so, because the terms rarely match.
Regulation, eligibility and where to get support
You must be 18 or over to gamble. The UK Gambling Commission licenses operators serving Great Britain, and every Commission-licensed site must participate in GAMSTOP, the national self-exclusion scheme. The casinos covered here hold overseas licences instead — Curaçao is the most common — which means they are not part of GAMSTOP and not subject to Commission rules on deposit limits, advertising or dispute adjudication. Accepting British customers is not the same as being authorised by the Commission to serve them, and the protections differ accordingly: your complaint route runs through the operator and then its overseas regulator, not through a British body.
If you have an active GAMSTOP registration, the honest answer is that this site is not for you right now. Exclusion periods run for six months, one year or five years and cannot be lifted early. Gambling blocking software on your devices is a practical additional layer. For free, confidential support in the UK, GamCare runs the National Gambling Helpline on 0808 8020 133, open 24 hours a day. If you contact us about your own gambling, we will reply with that information and nothing commercial.
How we research what we publish
Our assessments are desk-based. We read published terms and conditions, licensing pages, payment and withdrawal policies and bonus rules, and we compare what an operator advertises against what its own small print says. We do not claim to have deposited, played or withdrawn at these sites, and our ratings are editorial judgements — not customer review scores and not tested payout speeds. Advertised processing times are reported as advertised.
Offers change without notice. Everything on this page reflects our review as at 23 September 2026, checked by Tracy Kenworthy. If you find something that no longer matches the operator's terms, tell us and we will correct it. Corrections are the most useful email you can send, and they get priority.